How often do you find yourself over-delivering to your clients because you feel it’s the right thing to do but then failing to actually tell them you have given them more value? This is a very common mistake that service based professionals make. It’s fine to over-deliver and give your clients more value, but if […]
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A debilitating condition suffered by many service-based businesses A very common aliment of service-based businesses is practically undetectable in the early days but slowly presents itself with symptoms of working longer hours, increased frequency of client emails, phone calls, and lack of spare capacity. The condition tends to erupt to the surface once the patient’s […]
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I specialise in helping small service-based businesses achieve sustainable growth. As I work with so many business owners I have noticed a significant trend with this particular set of business owners…they like to serve. No huge surprise there then! Their service-based ethos usually means they are lovely people. They will go out of their way […]
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Let’s face it, we have service based businesses because we have a very service-based value set; basically we love to serve and want to be of service to our clients. In all fairness, if we weren’t wired that way we probably wouldn’t be that great at what we do because our level of service might […]
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